By purchasing items in our online store at www.mymurano.it and directly from us, you accept our terms and conditions contract.
see the Main Contract, Termini di Vendita, italian language.
For symplicity, for those who do not speak Italian, we summarized in these points belows the important part of the contract:
Items
We strive to perfection when describing our items. We always attach quality photos to each item listing and a 3d video when possible and we make sure our descriptions are as accurate as possible. Any errors which may appear on the web site are not intentional.
Purchasing items
When purchasing items from us, please read the item descriptions carefully. They bind us (you-the buyer and us-the seller) and are to be treated as a contract between both of us. Art Glass good are unique handmade, blowed and colored mixed, this mean that the item you see in photo description could be a little different from the one that client will recieved.
Shipping policy
We ship using insured courier. We don't ship using slower, cheaper methods in order to guarantee the quality of service our customers are expecting. There is always a possibility to pick up the item in our workshop.
Returns Policy
We accept returns, provided the item will be sent back to us on the buyer's expense. Refunds are only available within 14 days of receiving the artworks.
Use the request of refound document, download here, and send it with all the info requested to this email address acs@vecchiamurano.it to start a return process.
Problems during shipping
Should there occur any problem with the piece during shipment, this is to be reported to the courier and to us immediately after recieving the item.
It is important to do it, as fast as possible, and, if it is possible open the box in front of the courrier and report the demage. When sending a complaint to us, please attach photos of the item and package. Send us the information to acs@vecchiamurano.it. We will send to customer, soon as possible, a new similar piece.
My Murano is a brand by Vecchia Murano V.M. srl
Castello 4392/a
30122 Venezia Italy
VAT: 00260770276